Shipping and Returns

At Hedone Nook, we strive to provide a seamless and enjoyable shopping experience. Here’s all the information you need about our shipping and returns policy.

Shipping Information

Processing Time:

  • All orders are processed within 1-3 business days.

  • Custom or personalized orders may take longer to process. Estimated processing times for these items will be provided at the time of purchase.

Shipping Methods:

  • We offer several shipping options to meet your needs, including standard and express shipping.

  • Shipping costs are calculated at checkout based on the shipping method selected and the destination of the order.

Delivery Time:

  • Standard Shipping: 5-7 business days

  • Express Shipping: 1-4 business days

  • Please note that delivery times are estimates and may vary depending on your location and unforeseen delays.

International Shipping:

  • We ship worldwide! International shipping times and costs vary depending on the destination.

  • Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with a tracking number to track your package.

Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our return policy is here to assist you.

Eligibility for Returns:

  • Items must be returned within 30 days of delivery.

  • Items must be in their original condition, unused, and in the original packaging.

  • Custom or personalized items are non-returnable unless they arrive damaged or defective.

Return Process:

  1. Contact our customer service team at hedonenook@gmail.com to initiate a return. Please include your order number and the reason for the return.

  2. You will receive a return authorization and instructions on how to send your item back to us.

  3. Once we receive your return, we will inspect the item and process your refund within 5-7 business days. Refunds will be issued to the original method of payment.

Exchanges:

  • If you wish to exchange an item, please contact us at hedonenook@gmail.com with your order number and details of the exchange.

  • We will guide you through the process and ensure you receive the desired item as quickly as possible.

Damaged or Defective Items:

  • If your item arrives damaged or defective, please contact us immediately at hedonenook@gmail.com with photos of the damage or defect.

  • We will arrange for a replacement or refund as soon as possible.

Return Shipping Costs:

  • Return shipping costs are the responsibility of the customer unless the return is due to a damaged or defective item.

  • For your protection, we recommend using a trackable shipping service for returns.

Thank you for shopping with Hedone Nook. If you have any questions or need further assistance, please don’t hesitate to contact us at hedonenook@gmail.com. We are here to help!

Warm regards,

The Hedone Nook Team